Privacy Policy

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Privacy Policy
Effective Date: March 2025

1. Introduction

Welcome to Ivy Moon Emporium ("we," "our," "us"). Your privacy is important to us, and we are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, ivymoonemporium.co.uk, or make a purchase from our shop.

By using our website and services, you consent to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal data:

a) Information You Provide to Us:

• Personal Identification Information: Name, email address, phone number, billing/shipping address.
• Payment Information: When making a purchase, payment details are processed securely by third-party payment providers (e.g., PayPal, Stripe). We do not store payment details.
• Account Information: If you create an account, we collect login credentials and preferences.
• Communication Data: If you contact us via email, social media, or our website, we may collect details of the correspondence.

b) Information Automatically Collected:

• Technical Data: IP address, browser type, operating system, and website interaction details (cookies, analytics tracking).
• Usage Data: Pages visited, time spent on the site, purchase history, and referral sources.

3. How We Use Your Information

We process personal data for the following purposes:

• To process and fulfil orders, including delivery and customer support.
• To improve our website, products, and user experience.
• To send order updates, promotions, and marketing communications (if you opt-in).
• To prevent fraud and ensure website security.
• To comply with legal obligations, such as tax and accounting requirements.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, analyse site traffic, and personalise content. You can manage cookie preferences through your browser settings.

5. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information with:

• Service Providers: Payment processors, delivery couriers, IT support, and marketing platforms.
• Legal Authorities: If required by law, for fraud prevention, or to enforce our terms.
• Business Transfers: In case of a business sale, merger, or acquisition.

6. Data Security

We implement security measures to protect your personal information from unauthorised access, loss, or misuse. However, no online platform can guarantee absolute security.

7. Your Rights Under UK GDPR

You have the right to:

• Access, correct, or delete your personal data.
• Object to processing or request data portability.
• Withdraw consent for marketing communications.
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights are violated.

To exercise your rights, contact us at helloivymoon@gmail.com.

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Ivy Moon Emporium
Email: helloivymoon@gmail.com
Website: ivymoonemporium.co.uk

By using our website, you acknowledge that you have read and understood this Privacy Policy.